22 July 2009

You must be a member of the Administrators group on this computer to install this hardware (USB flashdrive)

If anyone else out there has to manage a locked down LAN, you'll know how frustrating it is when a little thing becomes a big problem. A little thing like inserting a USB flash drive and XP says you need to be an administrator to install it. Sigh. This shouldn't be so complicated.

After digging around for a host of options, I've narrowed down my particular solution for my particular problem in our student LABs, and here it is, in all of its documented glory!

Platform: HP DX7400, XP Pro
Event: Plugging in a USB flashdrive to the desktop lockdown image

Brief:
This occurs on a DX7400 after we’ve done the windows repair of a DX2000 image. The DX2000 image works fine, but USB flashdrives won’t work on the DX7400.

Solution:
Replace the USBSTOR.* files with older versions (i.e. from the DX2000 image) and it works fine.

Details:
As administrator, copy the files below into the appropriate directories. We keep older copies of these files on the NAS (\\nas.cs.ukzn.ac.za\SSCUWVL\Documentation\Sorted (as of May 2009)\SSCU LABs (notes, checklists, etc.)\Windows-related notes (lockdown, tweaks, etc.)\Windows bugs\USB Flashdrive Administrator bug), but otherwise copy them from another machine that works with USB.

Copy USBSTOR.INF (ours is august 23 2001) to C:\WINDOWS\INF

Copy USBSTOR.PNF (ours is july 5 2007) to C:\WINDOWS\INF

Copy USBSTOR.SYS (ours is august 3 2004) to C:\WINDOWS\SYSTEM32\DRIVERS

Log off. Unplug USB. Log on. Insert USB. Job done :)

If we want users to be able to eject or unplug the USB with limited rights, then this is a GP edit, which is the subject for another post.

UPDATE:
Here is a list of some links that may also prove helpful in troubleshooting the administrators group problem if the solution I've mentioned doesn't work for you...

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