21 February 2018

Can't add fingerprint with Windows Hello - stuck at "Get Started"

History:

Swapped out motherboard on Lenovo T460P.
PIN no longer identified and biometrics flakey.
Deleted PIN and fingerprint data in Hello.
Can't add new data.

Symptoms:

When adding a new fingerprint, it goes through the usual process of asking for you to touch the biometrics reader etc. but at the end, when it prompts you for a PIN, the fingerprint is not saved, nor is the new PIN you've entered.

If you first set up a PIN, then try to add a new fingerprint, it gets to the Welcome to Windows Hello screen; when Get started is selected, it freezes.

Solution: